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Domestic US Shipping- Express shipping and insurance are available at an extra cost if you request it. We reserve the right to charge an additional fee for oversized or heavy items. If an item is subject to additional shipping, we will contact you for approval before processing your order. International shipping- Canadian orders will have a base shipping rate of $8.00 added to the order for the first pound. An extra $4.00 will be added for each additional pound. European orders will have a base shipping rate of $13.00 added to the order for the first pound. An extra $6.00 will be added for each additional pound. We have tried to simplify the overseas shipping charges as best as possible, but the actual cost varies greatly by weight. Weights are estimated in our shopping cart. We may opt to ship via Priority Mail for orders over a certain dollar amount and to certain countries. If you need an exact quote for international shipping please email us the item numbers and the descriptions of what you would like to purchase and we will get a quote for you. International orders must be shipped to the address that matches the billing address of the credit card. We also accept PayPal for International orders. PayPal orders must be shipped to the PayPal verified address. The buyer will be responsible for any customs fees if applicable. We are unable to estimate customs fees as they vary greatly by country. We can not mark the package as a gift. Returns- Here's how to make a return: 1) Before sending the package back you must email us for a return authorization number (RA#). Please include your order number and the item you are returning in the email. This lets us know to look for the package and that the item will be coming back. We will give you the shipping address to send it to. Please do not mail it to our PO Box address. 2) Returns must be postmarked within ten days of the date the package was received - we use the tracking information to determine the delivery date. 3) Items must be returned in the exact same condition in which they were sent. Items that are returned incomplete or damaged will not be credited. 4) We recommend shipping the item with a tracking number as we can not be responsible for items that are not received by us. Breakable items should be insured. 5) Shipping costs are non-refundable. 6) You will be credited back to the original method of payment less any shipping charges. |
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